Discover a loyalty program designed for the global traveler. The Serena Prestige Club offers more than just points; it offers a passport to exclusive rates and privileges across our iconic collection in Africa and Asia. From the pulse of the city to the heart of the wild, every stay is an opportunity to be celebrated.
Serena Hotels
Safari Lodges · Camps · Hotels · Resorts · Forts · Palaces
Live a well-travelled life with purpose and curiosity, and immerse yourself in authentic cuisines, indigenous aesthetics, and unforgettable experiences in some of the world’s most extraordinary destinations with Serena Hotels.
Unique Africa
Safari Destinations
Customized Safaris for You
Experience the magic of Africa with Serena Hotels’ unforgettable safari journeys across Kenya and Tanzania. From the vast plains of the Serengeti and the dramatic cliffs of the Great Rift Valley to the elephant-rich swamps of Amboseli and the world-renowned Ngorongoro Crater, each destination offers immersive wildlife encounters and breathtaking landscapes.
Serena Experiences in Africa & Asia
Whether you're exploring the Swahili coast at Serena Beach Resort & Spa in Mombasa or the spice-scented island paradise of Zanzibar Serena Hotel, each destination offers a perfect blend of relaxation and thrill.
Meetings
& Events
Serena Hotels elevates business hospitality by blending professional excellence with cultural richness across Africa and Asia. From the vibrant city landmarks to the mountain lodges and the coastal retreats, our venues provide the prestigious stage for connection.
Dining at
Serena Hotels
Authentic. Ancestral. Artisanal.
At Serena Hotels, dining is a celebration of culture, flavours and exceptional hospitality. Each restaurant reflects its location-specfic heritage, offering a choice of regional and international cuisines. From the rooftop grills with mountain views to coastal terraces and bush-cloaked savannahs. Our chefs craft every dish with the finest ingredients, organic produce, blending authenticity with the gourmet flair. With warm service and thoughtfully designed spaces Serena is where every meal tells a story.
Wellness at
Serena Hotels
Where Wellness Begins
At Serena Hotels, wellness is a philosophy woven deep into the fabric of each and every journey. Across Africa and Asia, our Maisha Spa & Health Club serves as a serene sanctuary, a place to unwind, restore and reconnect through personalized treatments and holistic practices inspired by the natural world.
From the mountain serenity of Hunza and Islamabad to the shores of Lake Kivu and the pulse of Nairobi, each Maisha Spa reflects the heritage of its setting. Whether traveling for business or retreat, guests can expect a consistently elevated experience that meets the highest global standards of well-being.
Weddings, Honeymoons & Special Occasions
Unforgettable Moments
At Serena Hotels, every celebration is as unique as the love or milestone it honours. From the safari lodges & camps, to beachfront resorts, to restored palaces & forts and city hotels. Say "I do" in the most memorable way.
Community Empowerment
Serena Hotels places community empowerment at the heart of its operations, creating opportunities that foster self-reliance, resilience and long-term prosperity. Through local sourcing, we support farmers, artisans and small-scale producers, while community-made handicrafts featured in its gift shops provide sustainable income.
Youth are equipped with employable skills through targeted training programmes, while local entrepreneurs benefit from guidance in business management, quality standards, and access to finance. Cultural performances and art exhibitions enrich the guest experience, celebrating heritage while generating income for local artists.
Through its community partnerships, Serena Hotels supports schools, healthcare initiatives, and development programmes that enhance livelihoods and strengthen food security, ultimately improving quality of life while promoting inclusive economic growth.
Responsible Business
Our business practices are integrated in daily interactions, operations and business processes. Responsible business and the broad spectrum of its eco-practices exist in its activities along the value chain so as to create shared value between its business and the communities/eco-system in which it operates. These help to stimulate local economic activity, development and growth around the area of its existence.
Renewable Energy
Serena Hotels is committed to safeguarding the natural environments in which it operates through responsible practices, conservation initiatives and sustainable design. From waste management and biodiversity protection to renewable energy adoption, Serena continues to set benchmarks in environmentally responsible hospitality.
Heritage Conservation
Serena Hotels is deeply committed to preserving and celebrating rich cultural heritage of the regions it serves. We proudly operate a collection of four heritage hotels in Pakistan, all meticulously restored by the Aga Khan Cultural Services and UNESCO, as they are recognized as UNESCO World Heritage Sites. As part of the Africa portfolio, Zanzibar Serena Hotel is housed within two restored historic buildings of the 18th and 19th century on the sea front edge of the UNESCO World Heritage site, Stone Town.
Each Serena property is thoughtfully designed to reflect the architectural traditions of its region, honoring local craftsmanship, culture, and way of life. Serena actively engages local artisans in restoration and interior design.For example, the intricate woodwork in Serena Altit Fort Residence and Hunza Serena Hotel has been crafted by CIQAM, a women-led artisanal workshop based in Altit that specializes in traditional techniques. From the upholstery on the furniture to the handcrafted souvenirs offered to guests, every detail pays tribute to the country’s artistic legacy. Serena also promotes Pakistan’s cultural landscape through initiatives like “Sarangi”, which celebrates traditional music, and by hosting craft festivals, art exhibitions, performing arts showcases, and literary events that support local artists and storytellers. Through these efforts, Serena Hotels not only preserves but also creates immersive, culturally rich guest experiences.
Awards & Accolades
- Serena Business Complex (Islamabad Serena Hotel): Eco Green Certification
- International Explorer Magazine: International Explorer Heritage Award. Awarded for exceptional architectural preservation, cultural integration and
contribution to authentic African hospitality in Stone Town - Zanzibar Serena Hotel. - October "Big Day" Soysambu Conservancy: Kenya's No.3 Birding Hotspot · Africa's No.4. Lake Elmenteita Serena Camp recorded the most bird species in a single day worldwide - a global birding milestone at a UNESCO-listed RAMSAR wetland.
- Kenya E-commerce Awards 2025 - 7th Edition, First Runner-Up — Best Hospitality E-Commerce Platform. Recognised for digital innovation and excellence in hospitality e-commerce at the 7th Edition of the Kenya E-Commerce Awards held in Nairobi.
- Uganda MICE Recognition 2025, Uganda's Best MICE Hotel 2025 - Kampala Seren Hotel
- World Travel Awards: Africa 2025. Best Africa MICE Destination 2025 - Nairobi Serena Hotel
- World Travel Awards 2025. At the World Travel Awards Africa & Indian Ocean Gala Ceremony 2025, Serena Hotels emerged as winners in the below categories: Kenya’s Leading Safari Lodge - Mara Serena Safari Lodge, Uganda’s Leading Hotel - Kampala Serena Hotel, Uganda’s Leading Hotel Suite - Presidential Suite - Kampala Serena Hotel, Uganda’s Leading Resort: Lake Victoria Serena Golf Resort & Spa & Mozambique's Leading Hotel - Polana Serena Hotel..
- World Travel Awards 2024. At the World Travel Awards Africa & Indian Ocean Gala Ceremony 2024, Serena Hotels emerged as winners in the below categories: Mozambique’s Leading Hotel - Polana Serena Hotel, Mozambique’s Leading Hotel Suite - Presidential Suite at Polana Serena Hotel, Uganda’s Leading Hotel - Kampala Serena Hotel & Uganda’s Leading Hotel Suite: Presidential Suite at Kampala Serena Hotel.
- Islamabad Serena Hotel: ISO 14001 | ISO 22000 | ISO 45001| ISO 9001
- Faisalabad Serena Hotel: ISO 9001 | ISO 14001
- Quetta Serena Hotel: ISO 9001 | ISO 14001
- Peshawar Serena Hotel was awarded Tourism Excellence Award 2024 presented by Khyber Pakhtunkhwa department of Culture and Tourist.
- Faisalabad Serena Hotel was awarded Outstanding Tax contributor award.
- Serena Hotels was awarded ‘Best in 4-5 star Hotel award at Pakistan Tourism awards.
Serena Hotels Location
FIND YOUR HOTEL
City Hotels
Kenyatta Avenue Nairobi, Kenya
T: +254 732 124000/+254 727 282200
T: +254 20 2822000/+254 733 282201
E: nairobi@serenahotels.com
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