TERMS OF USE

IMPORTANT: PLEASE READ THESE TERMS OF USE AND OUR PRIVACY POLICY, BEFORE USING OUR WEBSITE. YOUR USE OF THE WEBSITE WILL INDICATE THAT YOU HAVE READ AND AGREED TO THE FOLLOWING TERMS.

The following terms of use apply to this website, which is operated by The Serena Group of Hotels. If this agreement and the privacy policy are not acceptable to you, do not use this website. The Serena Group reserves the right to modify or discontinue both the website and the terms of use at any time, and without prior notice to users.

RESTRICTIONS ON USE

Limitations on use: This website is owned and operated by The Serena Group of Hotels and is for the user’s personal, non-commercial use. In using it, you agree not to modify, copy, distribute, transmit, retransmit, disseminate, display, broadcast, circulate, perform, reproduce, publish, license, create derivative works from, transfer, sell, or commercially exploit, in any way, any information, content, documents, graphics, software, products or services ("Materials") obtained from this site, except that the user may view the site content in its present form and the user may download on any single computer one (1) copy of the Materials for personal, non-commercial home use. The user must, however, keep intact all copyright, trademark and other proprietary notices. The use of any Materials on any other website or networked computer environment is expressly prohibited. The user recognizes that unauthorized use of this website content may subject the user to civil or criminal liability.

EDITING, DELETING AND MODIFICATION

The Serena Group of Hotels reserves the right at any time to change or discontinue any aspect of or feature of this website.

COPYRIGHT OWNERSHIP

The Materials and the site are the property of the Serena Group of Hotels and are protected by local copyright law and international copyright treaties. The site is protected by copyright law as a collective work and/or compilation. You agree to abide by any and all copyright notices, information, or restrictions contained in this site. Permission to use the copyrighted content of this site for commercial purposes must be obtained through the prior written consent of the Serena Group of Hotels. The Serena Group of Hotels will strictly enforce its intellectual property rights under the copyright laws.

TRADEMARKS

This website is protected under local trademark law. The trademarks, trade names, logos, service marks, product names and company names (the "trademarks") appearing on this site being registered and unregistered trademarks of the Serena Group of Hotels. All other trademarks, logos, service marks, product names and company names on this site are the property of their respective owners. Under no circumstances should anything appearing on this site be construed as granting by implication, estoppel, or otherwise, any license or authorization to use, reproduce or distribute the trademarks displayed on this site. Licenses to use trademarks appearing on this site may be obtained only with the Serena Group of Hotel’s prior written consent, which may be withheld. Any copied or downloaded content must retain all trademark and service mark notices. The Serena Group of Hotels will strictly enforce its intellectual property rights under the trademark laws.

LINKS TO OTHER WEBSITES

This website may contain links to third-party websites. The links are provided solely as a convenience to you and are not an endorsement by the Serena Group of Hotels with regard to the content contained in such third-party websites. The Serena Group of Hotels does not control or guaranty the accuracy or integrity of the content located on linked third-party websites, nor will it be responsible or assume any liability for the information, content or software of linked third-party websites; or make any representations regarding the content, quality, safety or accuracy of materials on such third-party websites. If you decide to access third-party websites, you do so at your own risk.

INFORMATION AND PRESS RELEASES

The website may contain information and press releases about the Serena Group of Hotels. While this information was believed to be accurate as of the date prepared, we disclaim any duty or obligation to update this information or any press releases. Information about companies other than ours contained in the press release or otherwise, should not be relied upon as being provided or endorsed by us.

PRIVACY POLICY

Serena Hotels committment to GDPR

The GDPR (General Data Protection Regulation) is an important piece of legislation that is designed to strengthen and unify data protection laws for all individuals within the European Union. The regulation became effective and enforceable on the 25th May 2018. Serena Hotels strives to be compliant with this new regulation. 

Our commitment: Serena Hotels is fully committed to achieving compliance with the GDPR prior to the regulation’s effective date.

As a condition to use of this website, you agree to the terms of our privacy policy ("Privacy Policy"). Information collected about you as you use this site is subject to our Privacy Policy, which may be updated from time to time without notice to you and is hereby incorporated from time to time without notice to you and is hereby incorporated by reference.

If You do not agree to this Agreement, you must not use our website and shall not make use of any of the Services on the Site. By agreeing to this Agreement, you acknowledge that You have read this Agreement, understood it, and agree to be bound by its terms and conditions.

You may review our Privacy Policy here.

DISCLAIMERS

You acknowledge that the Serena Group of Hotels does not own, operate or manage the Internet; the Internet is a separate network of computers, independent of and not subject to the control of the Serena Group of Hotels; communications on the Internet may not be secure and may be subject to interception of loss. Although the Serena Group of Hotels generally attempts to maintain the accuracy of Content available on the website, you agree that you must evaluate, and bear all risks associated with, the use of any Content, including any reliance on the accuracy, completeness, or usefulness of such Content. Accordingly, under no circumstances will the Serena Group of Hotels be liable in any way for any Content, including, but not limited to, for any errors or omissions in any Content, of for any loss or damage of any kind incurred as a result of the use of any Content posted, e-mailed or otherwise transmitted via the website. The Serena Group of Hotels does not guarantee continuous, uninterrupted or secure access to the website, and operation of the website may be interfered with by numerous factors outside of our control. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE WEBSITE, OR WITH ANY OF THIS AGREEMENT, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THIS WEBSITE.

THE WEBSITE IS PROVIDED ON AN “AS IS” BASIS. IN NO EVENT SHALL THE SERENA GROUP OF HOTELS OR ANY OF ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE (WHETHER IN ACTION ARISING FROM CONTRACT OR TORT) FOR (i) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF THE SERENA GROUP OF HOTELS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM ANY OTHER MATTER RELATING TO THIS WEBSITE, OR (ii) ANY DISCLOSURE OF INFORMATION PROVIDED TO THE SERENA GROUP OF HOTELS (EVEN IF SUCH DISCLOSURE IS CAUSED BY THE NEGLIGENCE OF THE SERENA GROUP OF HOTELS), EXCEPT TO THE EXTENT THAT SUCH IMPROPER DISCLOSURE IS DIRECTLY CAUSED BY THE INTENTIONAL MISCONDUCT OR GROSS NEGLIGENCE OF THE SERENA GROUP OF HOTELS.

MISCELLANEOUS

You acknowledge that, in providing the materials on this website, The Serena Group of Hotels has relied upon your agreement to be bound by this agreement and the Privacy Policy. If any provision of this agreement is invalid or unenforceable under applicable law, it is to that extent deemed omitted and the remaining provisions will continue in full force and effect. This agreement and performance hereunder shall be governed by and interpreted in accordance with the laws of Kenya, Tanzania, Uganda, Rwanda, Mozambique, Pakistan, Tajikistan or any other countries in which our hotels operate, without regard to conflict of laws, provisions and applied to agreements entered into and completely performed in those countries. Sole and exclusive jurisdiction for any action or proceeding arising out of or related to this agreement or privacy policy shall be in an appropriate state or federal court in the countries mentioned above.

This agreement is only assignable by the Serena Group of Hotels.