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The Serena Press Page is designed to keep you up-to-date on the latest news and events at the hotel. For more information, a press kit or to schedule a media visit, please contact our Marketing & Communication Offices.

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    Oct 2024

    ECOWARRIOR AWARDS 2024

    Serena Hotels Africa was recognized for their remarkable efforts in sustainability at the 17th Annual Eco Warrior Awards Gala Dinner Ceremony in Nairobi on Thursday, October 17, 2024. The glamorous fete was held at Emara Ole Sereni Hotel.

    Serena Hotels Africa was recognized for their remarkable efforts in sustainability at the 17th Annual Eco Warrior Awards Gala Dinner Ceremony in Nairobi on Thursday, October 17, 2024. The glamorous fete was held at Emara Ole Sereni Hotel. The theme 'Realizing Sustainable Development Goals through Sustainable Tourism' encourages both direct and indirect tourism stakeholders to recognize Sustainable Development Goal milestones achieved through sustainable tourism practices. Serena Hotels scooped 7 awards out of 9 entries in the award ceremony.

    • Leading Accommodation in Responsible Business Practices:
      • Kilaguni Serena Safari Lodge – 1st place,
      • Amboseli Serena – 2nd place,
      • Lake Elmenteita Serena – 3rd place.
    • Leading Accommodation in Conservation of Aquatic Life:
      • Serena Beach Resort & Spa – 1st place.
    • Leading Accommodation in Promoting Viable Tourism Practices:
      • Amboseli Serena – 2nd place
      • Mara Serena – 3rd place.
    • Leading Accommodation in Climate Action:
      • Mara Serena – 2nd place.

    Serena Hotels is highly committed to supporting various sustainability initiatives within the ecosystems it operates. We thank all our associates and guests for their continued support in driving forward the sustainability agenda for a better planet.

    Jul 2024

    SERENA HOTELS SPONSORS KENYAN TEEN TO BOTSWANA

    Today, the Serena Hotels group is sending off Ahmed Noorani, a young talented Kenyan who is a member of the Kenyan National Table tennis junior team. Today, the Serena Hotels group is sending off Ahmed Noorani, a young talented Kenyan who is a member of the Kenyan National Table tennis junior team.

    Today, the Serena Hotels group is sending off Ahmed Noorani, a young talented Kenyan who is a member of the Kenyan National Table tennis junior team.

    In an intimate handover ceremony held at the Nairobi Serena Hotel, an excited Ahmed Noorani, who is a Form 1 student at Moi Educational Centre High School, will be allowed to realise his dream.

    On 14th of July 2024 the team will be participating in the ITTF ( International Table Tennis Federation) Africa Youth Championships in Botswana. Unfortunately, due to the Kenya Table Tennis Association facing budgetary constraints, team members have had to do look for their own means to the competition.  Serena Hotels has stepped in to assist Ahmed realize his dream to represent his country as he develops his skills in this sport.

    The sponsorship which will take care of his travel and accommodation costs, is under one of Serena Hotels’ core values of sports diplomacy. It is a highlight of the hospitality group’s commitment to local communities and development, whilst highlighting what makes the brand Serena Hotels unique.

    SERENA HOTELS SPONSORS KENYAN TEEN TO BOTSWANA
    Jul 2024

    Serena Hotels Africa Airline Partnerships

    We can happily say that when 2 partners inspired by a common business goal come together to partner, the winner is our loyal clients! 

    The saying goes that when two elephants fight, it is the grass that suffers, but for us we can happily say that when 2 partners inspired by a common business goal come together to partner, the winner is our loyal clients! 

    Partnership with Kenya Airways strengthened as airline launches flights to Maputo Mozambique where the iconic Polana Serena Hotel is located.

     

    With its beautiful palm-fringed Indian Ocean coastline, vibrant mix of cultures and grand architecture, Mozambique offers abundant opportunities for adventure, experiences and discovery. Maputo, the capital city where the iconic Polana Serena Hotel is located promises much to explore and experience – city tours, day visits to nearby islands, the vibrant Maputo nightlife, enjoying the vibrant flavors that define Mozambican cuisine, the country is famous for the quality of its fresh seafood experience… Our Maputo Package with Kenya Airways presents a great opportunity to immerse yourself in a different adventure including a stay at Maputo’s premier 5-star address – the Polana Serena Hotel, aptly described as the Grand Dame of African Hotels.

     

    Jambo Jet Coast to Coast – Mombasa to Zanzibar

     

    Jambo Jet launched its Nairobi - Mombasa - Zanzibar flight on 1st July, opening new possibilities for both local and international travelers to experience the enticing delights of the archipelago that is off the coast of East Africa.

     

    Stone Town, where Zanzibar Serena Hotel is located is in the main island of Zanzibar or Unguja, the traditional name, has maintained its historic look and feel with Arabic and Swahili influences.

    Zanzibar Serena Hotel is inspired by the Island’s history and culture. It was created by restoring and rehabilitating two historic buildings, the 18th century Chinese doctors’ residence and the 19th century Extelcoms building.

     

    The packages with Jambo Jet will give travelers opportunity to explore Stone Town with its winding lanes, minarets, carved doorways and landmarks including the Freddie Mercury Museum, visit the spice farms and enjoy fine seafood and other culinary delights at Zanzibar Serena Hotel’s Baharia Restaurant whilst watching dhows and boats sail by.

     

    Rwandair – Exploring the Kivu Belt

     

    Lake Kivu Serena Hotel was recently featured as a beautiful base for a Kivu adventure in the Rwandair inflight magazine, Inzozi. 

     

    https://issuu.com/landmarine/docs/inzozi_9_june-aug-24 - Page 56 to 59

     

    Prestige Club

    Prestige Double Points for Delightful Experiences

     

    Between June and 31st August 2024, Prestige Club members wanting to take a break from it all can enjoy some quality time at either Kilaguni Serena Safari Lodge, Lake Elementeita Serena Camp or Serena Beach Resort and Spa and earn double points for their stay.

    Kenya Airways Asante Rewards members who sign up for Prestige Club membership during this period will be able to enjoy the double points.

     

    Serena Hotels Africa Airline Partnerships
    Jul 2024

    Serena Hotels Africa CEO Ashish Sharma speaks on Nairobi Serena Hotel expansion

    The expansion process of Nairobi Serena Hotel which started in 2017 has been completed.

    The expansion process of Nairobi Serena Hotel which started in 2017 has been completed. The upgrade which was done through funding from a Sh2 billion loan from French fund Proparco will see the hotel boasts of 199 rooms, refurbished modern banqueting facilities among other amenities, boosting it's ability to host and accommodate more visitors as it competes with rival hotel chain in the city like Vila Rosa Kempinski for customers.

    (14) Serena Hotels Africa CEO Ashish Sharna speaks on Nairobi Serena Hotel expansion - YouTube

    Jun 2024

    Ngorongoro Conservation Area Authority (NCAA) awards Serena Hotels Africa new 33 year lease

    Tourism Promotion Services (Tanzania) Limited is pleased to announce that it has been awarded a 33-year lease extension for Ngorongoro Serena Safari Lodge by the Ngorongoro Conservation Area Authority (NCAA).

    Tourism Promotion Services (Tanzania) Limited is pleased to announce that it has been awarded a 33-year lease extension for Ngorongoro Serena Safari Lodge by the Ngorongoro Conservation Area Authority (NCAA). This significant agreement underscores a long-term commitment to sustainable tourism and conservation within the Ngorongoro Conservation Area, a UNESCO World Heritage Site.

    Under this new lease agreement, Ngorongoro Serena Safari Lodge will continue to provide exceptional hospitality services while embracing innovative green energy solutions. This initiative aligns with global sustainability goals and the lodge’s dedication to reducing its carbon footprint and environmental impact.

    Commitment to Sustainability

    Ngorongoro Serena Safari Lodge celebrated its connection to the national power grid, a milestone that will eliminate the lodge’s reliance on diesel generators for power production. This significant development underscores the lodge’s commitment to sustainability and environmental stewardship.

    A Vision for the Future

    “We are honoured to receive this 33-year lease extension from the Ngorongoro Conservation Area Authority,” said Mr. Ashish Sharma, CEO of Serena Hotels, Africa. “This agreement allows us to further our commitment to sustainable tourism and conservation. We are excited to embark on this journey towards a greener and more sustainable future; the connection of this lodge to the national electricity grid (TANESCO) will stop our reliance on expensive diesel generators thereby reducing significantly our carbon footprint”

    The Ngorongoro Serena Safari Lodge looks forward to continuing its legacy of excellence in hospitality while championing the principles of environmental stewardship and community engagement.

    Ngorongoro Conservation Area Authority (NCAA) Awards Serena Hotels Africa New 33-year Lease
    Jun 2024

    Serena Hotels Africa Sponsors Ladies Golf Tournament

    Collaborating with partners in different sectors enables us to showcase the core values that make Serena Hotels a unique, authentic hospitality group.

    Collaborating with partners in different sectors enables us to showcase the core values that make Serena Hotels a unique, authentic hospitality group. Muthaiga Golf Club, Nairobi’s most prestigious golf club held its Ladies Open tournament on 8th and 9th June, with over 400 lady golfers participating.

     

    Serena Hotels was one of the sponsors, along with Landrover Center, East African Breweries and Kenya Airways.

     

    We used the opportunity to promote the newly launched Maisha Spa ‘Big 5’ spa treatment products and the ‘Stay and Play’ golf package for Lake Victoria Serena Golf Resort and Spa in Uganda, thereby emphasizing the importance of wellness and sports as part of our client’s well-being.

     

    Serena Hotels Africa Sponsors Ladies Golf Tournament
    Jun 2024

    Empowering Change: Serena Hotels Partners with Behbud Association for Fundraising Fashion Show

    Serena Hotels proudly partnered with the Behbud Association to host a memorable fundraising event under the banner of cultural diplomacy. The event's proceeds went directly to the Behbud Maternal and Children's Hospital, a vital institution providing comprehensive healthcare services to mothers and children, enhancing the quality of care within the community.

    Serena Hotels proudly partnered with the Behbud Association to host a memorable fundraising event under the banner of cultural diplomacy. The event's proceeds went directly to the Behbud Maternal and Children's Hospital, a vital institution providing comprehensive healthcare services to mothers and children, enhancing the quality of care within the community.

    The evening featured a spectacular fashion show featuring apparel by artisans from Behbud and a mesmerizing musical performance by Saakin, blending entertainment with philanthropy to make a significant impact. Fashion enthusiasts and music lovers were treated to an unforgettable experience, showcasing the stunning dresses and creations of Behbud Association's skilled artisans. This event highlighted their exceptional craftsmanship, traditional techniques, and unique designs, supporting community development and empowerment. Models on the runway helped bridge the gap between artisans and a broader audience, promoting the preservation of traditional crafts and supporting sustainable livelihoods for the workers involved.

    Abida Malik, President of the Behbud Association, expressed, "Our artisans create stunning apparel that illustrates their exceptional craftsmanship and dedication to traditional techniques. These pieces are not just fashion statements but symbols of our cultural heritage. With Serena's invaluable support for our fundraising efforts, we can channel proceeds towards our hospital project, providing better healthcare facilities and supporting the overall development of our community."

    Serena Hotels recognizes the importance of community development and is committed to playing its part in creating positive change. Supporting initiatives that uplift and empower communities is fundamental to our values. Serena Hotels is proud to stand behind such endeavors, working together towards a brighter future for all.

    Empowering Change: Serena Hotels Partners with Behbud Association for Fundraising Fashion Show
    Oct 2023

    Serena Hotels Achieves Prestigious Awards for Environmental and Cultural Initiatives at the Eco Warrior Awards 2023

    Serena Hotels is proud to announce that it has received a series of prestigious awards at the 2023 Eco Warrior Awards, presented by Ecotourism Kenya. These awards celebrate best practices in responsible tourism, with a focus on environmental, social, and cultural aspects. The theme of this year's awards was 'Sustainable Tourism: A Brighter Future for People, Planet, and Profit.'

    Serena Hotels is proud to announce that it has received a series of prestigious awards at the 2023 Eco Warrior Awards, presented by Ecotourism Kenya. These awards celebrate best practices in responsible tourism, with a focus on environmental, social, and cultural aspects. The theme of this year's awards was 'Sustainable Tourism: A Brighter Future for People, Planet, and Profit.'

    Here are the awards achieved:

    Serena Beach Resort & Spa:

    Serena Beach Resort & Spa, one of Serena Hotels' coastal properties, was honored with two significant awards:
    1. Best Accommodation in Promoting Biodiversity Conservation:
    Serena Beach Resort & Spa's dedication to preserving and promoting biodiversity conservation has been
    recognized. The resort ensures that guests can experience the natural beauty of the coastal region while
    safeguarding the environment.
    2. Best Accommodation in Promoting Heritage and Cultural Integration:
    Serena Beach Resort & Spa's commitment to preserving and celebrating the heritage and culture of the coastal communities has earned it this prestigious award. The resort offers an authentic cultural experience to its guests, enriching their understanding of the local traditions.

    Mara Serena Safari Lodge
    Mara Serena Safari Lodge, a fully solar powered lodge, located in the heart of the Maasai Mara, has received the esteemed accolade for:
    1. Best Accommodation in Addressing Climate Change through Adaptation and Mitigation:
    The lodge's dedication to sustainability is exemplified by its extensive use of solar power, which significantly reduces its carbon footprint. These outstanding efforts, combined with its commitment to climate change mitigation and adaptation, have earned the lodge well-a deserved award.


    Kilaguni Serena Safari Lodge, another fully solar powered property set up in Tsavo west under the Serena Hotels portfolio, was awarded:
    1. First Runner-Up in Addressing Climate Change through Adaptation and Mitigation:
    Kilaguni Serena Safari Lodge's commitment to environmental conservation and climate action has earned it recognition as the first runner-up in this category.

    These awards, bestowed by Ecotourism Kenya, serve as a testament to Serena Hotels' steadfast commitment to sustainability, the preservation of culture, and action against climate change. Ashish Sharma, the newly appointed CEO and Managing Director of Serena Hotels - Africa, expressed his sincere gratitude to the judges and the Executive Committee for this recognition while also appreciating the support given by the staff of Serena Hotels and all Serena guests who contribute to efforts in creating a positive global impact.

    Oct 2023

    SERENA HOTELS CELEBRATES WORLD TOURISM DAY BY HONORING THE KENYA NATIONAL ARCHERY TEAM

    Serena Hotels remains committed to pursuing innovation and expanding its distinctive portfolio of sports and leisure guest experiences. In line with this dedication to fostering sporting excellence, Serena Hotels proudly honors the recent achievement of the Kenya National Archery Team in Mauritius during the Africa Archery Open Championship held in August 2023 by hosting a special breakfast event at the Nairobi Serena Hotel.

    Serena Hotels remains committed to pursuing innovation and expanding its distinctive portfolio of sports and leisure guest experiences. In line with this dedication to fostering sporting excellence, Serena Hotels proudly honors the recent achievement of the Kenya National Archery Team in Mauritius during the Africa Archery Open Championship held in August 2023 by hosting a special breakfast event at the Nairobi Serena Hotel.

    Competing against 8 African Countries and a field of 55 Archers in the males and female categories, they faced intense competition from the top competing Nations. Enduring humid and gusty winds, the Kenyan Team achieved silver and bronze medals: Top Kenyan Female Archer Shehzana Anwar (Silver - team event and Bronze - mixed event), Top Kenyan Male Archer Rizwan Virji (Bronze - team event), Agnes Kirigio (Silver - team event) and Diram Elema (Siver - Team event). The Championship in Mauritius was an important event in preparing the team for the upcoming Olympic qualifier to be held in Tunisia in November 2023. The Kenya Team Coach, Tabassum Anwar and Secretary General, Paul Ochieng, from the Kenya Archery Sports Organization (KASO) will lead the team.

    Serena Hotels continues to “Shoot for Greater Heights” - Lake Elmenteita and Sweetwaters Serena Camps offers the ancient and elegant discipline of Recurve Target Archery with the help of modern-day equipment to its guests. Archery is regarded as one of the higher Martial Arts - Kyudo, the 'way of the bow'. Our team has been trained by the Nairobi County Archery Association (NCAA) on a voluntary basis covering the Fundamentals of Target Archery, Correct Shooting Form including Etiquette and Safety on the Archery range and how to be a Responsible Coach. We look forward to the Serena Guests truly revelling in the glory of hitting that first bull’s-eye!

    SERENA HOTELS CELEBRATES WORLD TOURISM DAY BY HONORING THE KENYA NATIONAL ARCHERY TEAM
    Sep 2023

    HERBS & SPICES RESTAURANT AT NAIROBI SERENA HOTEL AWARDED THAI SELECT CLASSIC CERTIFICATION - AUGUST 29TH, 2023

    On August 29th, 2023, the Herbs & Spices Restaurant at Nairobi Serena Hotel was awarded the prestigious Thai SELECT Classic Certification. This accolade, presented by Mr. Natthapong Senanarong, Minister Consular (Commercial) of the Royal Thai Embassy in Nairobi, Kenya, signifies a remarkable achievement in serving authentic Thai cuisine.

    On August 29th, 2023, the Herbs & Spices Restaurant at Nairobi Serena Hotel was awarded the prestigious Thai SELECT Classic Certification. This accolade, presented by Mr. Natthapong Senanarong, Minister Consular (Commercial) of the Royal Thai Embassy in Nairobi, Kenya, signifies a remarkable achievement in serving authentic Thai cuisine.

     

    Chef Polsak Intara-O-Sot, the culinary maestro behind Herbs & Spices Restaurant and his dedicated team have painstakingly transformed their kitchen into a gastronomic delight of Thailand! Each dish served tells a story of their unwavering dedication to creating an authentic Thai journey for every guest visiting the restaurant. Now with the Thai SELECT Classic Certification, Herbs & Spices Restaurant continues to delight taste buds, standing as a beacon of Thai culinary excellence in the heart of Nairobi.

    Thai Select Certificate - Herbs & Spices Restaurant
    Aug 2023

    Lisha Mtoto Campaign at Amboseli Serena Safari Lodge

    Serena Hotels through Amboseli Serena Safari Lodge joined forces with World Vision for the Lisha Mtoto campaign, supporting mothers and infants in drought-affected communities.

    Serena Hotels through Amboseli Serena Safari Lodge joined forces with World Vision for the Lisha Mtoto campaign, supporting mothers and infants in drought-affected communities. Together, we distributed supplements and donated clothes to those who needed it most.

    Dec 2022

    Serena Beach Hotel & Spa recognized for 'BEST SERVICE IN TOURISM & HOSPITALITY 2022' at the Mombasa Business Awards

    Mombasa Governor Abdulswamad Shariff Nassir hands over the ‘Best Service in Tourism & Hospitality Award’ to the Serena Beach Resort & Spa Team.

    On 16th December 2022 during the Mombasa Business Awards Gala Dinner, Serena Beach Hotel & Spa was recognized for its outstanding Service for the fourth consecutive year and won the award for the ‘Best Service in Tourism and Hospitality’.
    The Mombasa Business Awards held its 9th Annual Gala Dinner celebrating leaders who have demonstrated strategic direction for success and also recognized businesses that are making a difference in the business landscape of the county and the nation at large.
    Serena Hotels is at the forefront of ensuring that local and international guests experience the best Kenyan hospitality in Mombasa and across the East African region.


    About Tourism Promotion Services (TPS), Serena Hotels
    Serena Hotels offers quality accommodation in a collection of 22 up-market hotels, safari lodges, camps, and resorts within 7 countries in the Eastern Africa region (Kenya, Tanzania, Zanzibar, Uganda, Rwanda, Mozambique, and DR Congo) and 11 properties in Asia (Afghanistan, Pakistan, and Tajikistan). These properties are strategically located to offer exciting circuits for guests in some of the most exquisite and prime locations in Eastern Africa and Asia. With a focus on product, service standards, and guest satisfaction, Serena Hotels continues in its quest to be the hotel of choice for the discerning traveler providing guests with quality accommodation, conference, and holiday solutions.
    Serena takes pride in the level of personal care and warmth of welcome that it extends to its guests. Each Serena property is designed to complement its environment while nurturing the landscape, culture, and community that surrounds it. The Serena Group leads the industry in East African eco-awareness and eco-policy implementation.
    About Mombasa Business Awards
    The Kenya National Chamber of Commerce & Industry organizes an annual gala dinner in Mombasa County titled the Mombasa Business Awards. The objective of the Business Awards is to recognize the spirit of the people making a difference in the business landscape of our County and the Nation at large. Also, the award seeks to recognize leaders who clearly demonstrate strategic direction for success and the pursuit of a vision. The Business Awards are Mombasa County’s premier, cross-industry accolades for enterprise excellence. The Awards are an opportunity to celebrate businesses operating in Mombasa County, whether public, private, or sole proprietor regardless of size or industry.


    Contact Information:
    For more information, contact Serena Hotels at:
    Tel: +254 (20) 284 2000, (020) 284 2244
    Email: marketing.kenya@serenahotels.com | Website: www.serenahotels.com
    Facebook: Serena Hotels | Twitter: @Serenahotels | Instagram: Serenahotels | Blog: www.theserenaexperience.com
    For press inquiries contact:
    James Manyeki - Marketing and Communications Manager
    Telephone: 0734699277 - Email: James.manyeki@serenahotels.com

    Mombasa Business Awards
    Oct 2022

    SERENA HOTELS WINS GLOBAL BEST PRACTICES AWARD

    Milan, Italy:

    During the 4th edition of the Global Best Practices Awards 2022, Mara Serena Safari Lodge received the ‘Country Best Practices Award 2022 Kenya’. The independent
    international jury recognized the Lodge for its outstanding approach to professional textile care through eco-friendly, sustainable and energy efficient laundry services.

    Milan, Italy:

    During the 4th edition of the Global Best Practices Awards 2022, Mara Serena Safari Lodge received the ‘Country Best Practices Award 2022 Kenya’. The independent
    international jury recognized the Lodge for its outstanding approach to professional textile care through eco-friendly, sustainable and energy efficient laundry services.

    The appointed jury awards points to the nominees under the criteria of quality; sustainability; business model and service concept; and innovation. Those with the highest points become the winners of the Country Best Practice Award.

    Mara Serena Safari Lodge, built in the 1970s within the Masai Mara Game Reserve is not only a ‘one-ofa-kind getaway’, but a leading-edge example of how clean, renewable energy independence can be successfully achieved through the installation of off-grid Solar PV systems, to minimise negative impact in a fragile environment.

    Serena Hotels Wins Global Best Practices Award
    Oct 2022

    SERENA HOTELS RANK THIRD AT THE 2022 SKAL INTERNATIONAL SUSTAINABLE TOURISM AWARDS IN CROATIA

    On 14 October 2022, during the opening ceremony of the 81st Skål World Congress in Croatia, Serena Hotels was recognized for its participation in the 2022 Skål International Sustainable Tourism Awards. Under the ‘Marine and Coastal’ category, Serena Beach Resort and Spa presented its contribution towards the endangered sea turtle conservation program. The award criteria covered carbon offsetting and climate change mitigation.

    On 14 October 2022, during the opening ceremony of the 81st Skål World Congress in Croatia, Serena Hotels was recognized for its participation in the 2022 Skål International Sustainable Tourism Awards. Under the ‘Marine and Coastal’ category, Serena Beach Resort and Spa presented its contribution towards the endangered sea turtle conservation program. The award criteria covered carbon offsetting and climate change mitigation.

    The judges ranked Serena Beach Resort and Spa’s initiatives third out of ten international entries and commended The Serena Beach Resort and Spa for its support towards Sustainability, which is exemplary.

    Serena Beach Resort & Spa’s Sea Turtle Conservation initiative has released over 62,868 turtle hatchlings into the ocean over the last 29 years. The Resort initiatives are used to promote the importance of environmental responsibility, marine conservation, and the impact of marine debris and plastic pollution. Serena Hotels Africa continues to innovatively engage in initiatives that promotes sustainable tourism through best practices on the social, environmental and economic development fronts.

    Skal International Sustainable Tourism Awards in Croatia
    Aug 2022

    Discover Pakistan Vol III

    Discover Pakistan Vol III
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    PUBLIC RELATIONS CONTACT

    Africa

    MARKETING & COMMUNCIATIONS MANAGER

    Serena Hotels
    P.O. Box 48690 – 00100
    Nairobi
    Kenya

    Tel: +254-20-2842000

    Asia

    MANAGER, MARKETING & COMMUNICATIONS

    Tourism Promotion Services
    Ramna 5, Khayaban-e-Suhrawardy
    Islamabad
    Pakistan

    Tel: (051) 2874000 ext. 2013